Shipping Policy

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on Fridays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment methodEstimated delivery timeShipment cost
Flat Rate1-3 business days – see breakdownEGP 50 for orders below EGP 1500
Local Pickup1-3 business days – customer picks up order from our office locationFree
Free Shipping1-3 business days – see breakdown Free for orders above EGP 1500

Estimated Delivery Time Breakdown

Order DayDelivery For Orders Placed Before 4:00pmDelivery For Orders Placed After 4:00pm
SundayMonday – 24 hoursTuesday – 48 hours
MondayTuesday – 24 hours Wednesday – 48 hours
TuesdayWednesday – 24 hours Thursday – 48 hours
WednesdayThursday – 24 hoursSaturday – 72 hours
ThursdaySaturday – 48 hoursSunday – 72 hours
FridaySunday – 48 hoursMonday – 72 hours
SaturdaySunday – 24 hoursMonday – 72 hours

Above table estimates are usually guaranteed in normal working days where there are no national holidays like Eid, New Year, etc. or other unexpected circumstances. During national holidays we post clear messages on all website pages to set expectations for order deliveries according to holiday.

Shipment Locations & Addresses ships to addresses within Greater Cairo Area aka GCA (Cairo, Giza and Qalyubia Governorates) covering the following cities and territories:

  • Cairo
  • Giza
  • Helwan (including 15th of May)
  • Shubra El Kheima
  • 6th of October
  • Sheikh Zayed City
  • Badr
  • New Cairo (including El Rehab and the Fifth Settlement)
  • New Heliopolis
  • Obour
  • El Shorouk
  • Madinaty

If your 5-digits postal code number on your billing/shipping address starts with “1”, then we ship to your address, otherwise we do not currently cover your area. If you don’t know your correct postal code, please visit Egypt Codebase and click on the button labeled “What is my postal number?” to get your postal code.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order is ready for shipping containing a note about estimated delivery date and time and customer support number. If you wish to modify the delivery date, please contact our customer support to re-arrange for a better time that suits you.

Customs, Duties and Taxes

All prices shown on our store at include 14% sales tax, no additional fees other than the shipping cost mentioned earlier under the shipping rates & delivery estimates to be imposed during or after checkout.


Please make sure to check your order items upon arrival; if you find any damaged, missing or wrong item(s), we will happily resolve your issues free of charge. Once you receive your order, we won’t be able to compensate you for any damages or losses.

International Shipping Policy

We currently do not ship outside Egypt.

Returns Policy

Our Returns Policy provides detailed information about options and procedures for returning your order(s).

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